Privacy Policy

Your privacy is important to us

Deep Recognition is committed to providing quality services to our clients and this policy outlines our ongoing obligations to them in respect of how we manage Personal Information. 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. 

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at  

This statement outlines the policy of Deep Recognition (“we/us/our”) on how Deep Recognition uses and manages personal information provided to or collected by it. 

How is personal information collected? 

We collect Personal Data: 

  • As part of operating our business, we collect partner and client information as described below. 
  • In connection with our sales and marketing efforts: (i) when you engage with us to purchase our services or when you submit forms to contact us to obtain more information about Deep Recognition, or (ii) using a cookie or other similar technology on our website, or (iii) through third parties who are contractually obligated to obtain your consent for any Personal Data they provide us. 
  • In connection with our platform development efforts: (a) when you allow us to photograph or video record you or you provide us with photographs or videos, or (b) through third parties who are contractually obligated to obtain your consent for any Personal Data they provide us, or (c) through public datasets. 

If you disclose any Personal Data relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. 

What personal information do we collect? 

We collect the following types of personal information: 

  • names  
  • employment details such as company, position, and professional interests  
  • email address, telephone number, and other contact details
  • bank account details 

We do not collect or hold sensitive information (this includes information such as information about your health, political opinions, or sexual orientation).  

Purposes for Processing Personal Data 

  • Website analytics: We use analytics tools (such as Google Analytics) to understand usage of the Deep Recognition website. 
  • Client communication: We may send you technical notices, updates, service notifications, security alerts, support, billing and administrative messages in connection with your use of our services.  
  • Offerings information: We use your personal information to communicate with you about products, services, offers, promotions, rewards, and events offered by Deep Recognition. You do not have to consent to this, and you may opt out from receiving these types of communications at any time. If we received your personal information from someone else, we only use it for direct marketing with your consent or if it is impracticable to obtain your consent. Where we send you direct marketing by email, we comply with the Spam Act.  
  • Service provision: To provide services to our clients, including to authenticate client employees when they log in to any of our online services (or other services with secured access). 
  • Third party transactions: Deep Recognition offerings can make services and software provided by third parties available to you. You can tell when a third party is involved in your transactions.  
  • Recruitment: We receive, store and use information provided by a candidate or agent in relation to employment. 
  • To comply with our legal obligations 

We will use the personal information we collect from you for the purposes listed above, and for secondary purposes that are related to the purposes and that would be reasonably expected, to fulfil legal requirements, or any other purposes you have consented to. We do not sell our customers’ personal information to others.  

Maintaining the Quality of your Personal Information 

We endeavour to ensure that the personal information we hold is accurate and up-to-date. Contact us any time to request an update to your personal information.  

The Australian Privacy Principles require we do not to store personal information longer than necessary. 

You have the right to access any personal information we hold about you. In order to protect your Personal Information we may require identification from you before releasing the requested information. 

If you think that information we hold about you is incorrect, you can ask us to correct it. You can also ask us to delete your personal information. 

Management and security of personal information 

Our staff are required to respect the confidentiality of personal information and the privacy of individuals. 

We have an Information Security Policy which requires the protection of confidential information, including personal information, which we hold. 

The Information Security Policy specifies that: 

  • The information only be accessible to persons who have a genuine need to access the information; 
  • Access to the information requires login using a unique ID and password; 
  • Confidentiality obligations are reinforced to those who have access; and 
  • The information must not be stored on portable storage devices (including CDs, DVDs, tapes, disk drives, USB and other removable media) without encryption. 

When you use our website, having cookies enabled allows us to maintain the continuity of your browsing session and remember your details when you return. We may also collect information about your IP address. 

Disclosure of Personal Information 

We disclose personal information, including sensitive information, held about an individual to: 

  • companies providing services to us (for example, event management platform providers and mailing list platform providers); and 
  • anyone you authorise us to disclose information to. 

Information retention 

Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Personal information that is no longer required to be kept will be de-identified or destroyed. 

Sending information overseas 

We will not disclose personal information about an individual outside Australia without: 

  • obtaining the consent from you; or 
  • otherwise complying with the Australian Privacy Principles or other applicable privacy laws. 

Privacy Policy Complaints and Enquiries  

If you have any queries or complaint about our privacy policy, please contact us at:  

District Docklands Shopping Centre 

Suite F15/Level 1, 7 Wharf Street, Docklands, VIC 3008 

PO Box 28002, Docklands 8012 

Tel 1300 544 367 


We will respond to you as soon as we can, and in any case within 30 days. If you are not satisfied with our response, then you can contact the Office of the Australian Information Commissioner via email. 

Age restriction 

Our Services are not intended to be used by individuals under the age of 16, and we do not knowingly collect personal information from children under 16. 

Changes to our privacy policy 

We regularly review and update this Privacy Policy to account for changes to the evolving legal environment, changes to social expectations of technology, and changes to our operations and practices.